Industrial Sales Customer Service Representative
Job Title: Industrial Sales Customer Service Representative
Company: Masters Gallery Foods
Location: Plymouth, WI
Description: As an Industrial Sales Customer Service Representative, you'll be responsible for coordinating activities for bulk cheese sales, inventory adjustments, order fulfillment and billing, including but not limited to order entry, invoicing, sample requests, customer specifications, customer/vendor relations, logistics/delivery requirements, warehouse releases and drop shipment purchases. Also responsible for outside bulk complaints, supplier documentation and quality programs, and customer compliance / questionnaires.
- Enter sales orders and maintain quotes and other forms in the ERP and Atrium systems, ensure proper PO/inventory is allocated to the order.
- Issue warehouse releases and split requests for bulk product shipping from outside warehouse locations.
- Monitor open sales order report, contact customers, storage facilities, suppliers and Masters Gallery Foods logistics personnel to gather required documents related to sales.
- Assemble sales and shipping documents and enter receiving information for drop shipments for invoicing.
- Resolve customer complaints, quality problems and deductions with the customer. Involve Sales, Procurement, Suppliers, Accounting and Quality as needed. Ensure that any issues are resolved on a timely basis and that the appropriate debits/credits are issued to the customer.
- Provide input and assist with planning of purchases based on customer order patterns and information from the customer.
- Maintain customer profiles and coordinate new account setups.
- Provide overall customer service to maintain a favorable relationship and build future sales.
- Maintain and publish reports as required.
- Provide sales assistance as needed.
Experience, Skills, and Abilities:
- High school diploma with additional secondary education preferred.
- Three to five years of experience in sales, customer service or purchasing, preferably in the cheese industry.
- Knowledge of customers, products, vendors, product quality, and Masters Gallery Foods production capabilities.
- Knowledge of the ERP computer system, personal computers, Microsoft Office and Outlook products.
Excellent verbal and written communication and interpersonal skills. - Possess good typing skills.
- Must have good mathematical and analytical skills, problem solving ability, and accuracy.
- Must understand cheese specifications to meet customer needs.
Hours/Employment Type: Full Time
Salary/Wages: Based on experience. We're a company built on many values, among them are passion, integrity, and people, which means if you join Masters Gallery, you'll join a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to offering exceptional products and customer service, Masters Gallery is committed to career development, inclusion, flexibility, and fun at work. To uphold those values, Masters Gallery Foods provides:
- A generous benefits package (health, dental, vision, disability, life insurance, critical illness, accident coverage, 401(k) with company match, and more)
- Vacation Time Off (service-based paid time off and 10 paid holidays)
- Center for Health and Wellness - Free to employees and their dependents
- Incentives and incentive programs (such as tuition reimbursement, student loan forgiveness, subsidized fitness programs, cell phone discount programs, employee assistance program, AAA, and more)
- Opportunities to give back to the community (drives, activities, matched donations, and more)
- Green sustainability initiatives
- Continuous improvement initiatives - technology driven
- Training and development programs
- Cheese Store, free popcorn, hot beverages, and filtered Culligan water
- Listen to Sirius XM Radio while you work!
- Continuous communication with Employees - Company App
- Opportunities to give feedback and suggestions in a judgement-free zone
- Numerous fun activities throughout the year (potlucks, company picnics, holiday party and more)
Masters Gallery is an Affirmative Action and Equal Opportunity Employer. We encourage all qualified applicants to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
How to Apply: Visit our online posting
Questions? Contact Natasha Kim at nkim@mastersgalleryfoods.com or (920) 400-1767